Cancellation & Returns Policy
Document Download Policy
Understanding our cancellation and returns policy for digital downloads
Digital Product Nature
Refer Law provides digital legal documents, templates, and resources that are delivered electronically upon purchase. Due to the digital nature of these products, our cancellation and returns policy differs from traditional physical goods.
No Cancellations After Purchase
Important: Once a purchase is completed and payment is processed, we cannot cancel the transaction or provide refunds. This policy applies to all digital document downloads and services.
Note: Digital downloads are non-refundable and non-cancellable after purchase completion.
Preview Before Purchase
To ensure customer satisfaction, we provide comprehensive previews of all documents before purchase. This includes:
- Document descriptions and summaries
- Table of contents and structure overview
- Sample pages and formatting examples
- File size and format information
- Compatibility requirements
We strongly encourage all customers to carefully review these previews before making a purchase decision.
No Returns or Refunds
Due to the digital nature of our products and the immediate access provided upon purchase, we do not offer returns or refunds for:
- Digital document downloads
- Legal templates and forms
- Electronic resources and guides
- Subscription services
- Any digital content or services
Exceptions and Support
While we maintain a strict no-refund policy, we are committed to customer satisfaction and will address legitimate concerns in the following cases:
What We Can Help With:
- Incorrect File Content: If you receive a document that differs significantly from the description or preview
- File Corruption: If the downloaded file is corrupted or cannot be opened
- Technical Issues: If you experience problems with the download process
- Format Compatibility: If the file format is not as advertised
Contact Support
If you believe you have a legitimate concern that falls under our exceptions, please contact our support team immediately:
Email Support
support@referlaw.inResolution Process
When you contact support with a legitimate concern, we will:
- Review your concern within 24-48 hours
- Investigate the issue thoroughly
- Provide a replacement file if applicable
- Offer alternative solutions when possible
- Ensure your satisfaction with the resolution
Customer Responsibility
To ensure a smooth experience, we ask customers to:
- Carefully review all previews and descriptions before purchase
- Ensure compatibility with your software and devices
- Download files immediately after purchase
- Keep backup copies of downloaded files
- Contact support promptly if issues arise
Policy Updates
This cancellation and returns policy may be updated from time to time. We will notify customers of any significant changes through our website and email communications. Continued use of our services constitutes acceptance of the updated policy.
Important Reminder
All digital downloads are provided "as is" after previewing by the user on our site. No returns or cancellations are allowed. However, we are committed to addressing legitimate technical issues and providing support when needed.
Contact Information
If you have any questions about this policy or need assistance, please don't hesitate to reach out to our support team: